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This is the exact same issue that I'm having. I've tried uninstalling the game, uninstalling EA, trying to unlink my account from epic games (can't). Create a new account to try and then link to Epic Games (can't, it says I don't have the game). Tried "waiting" because the servers had to be extremely busy on the day that it was being downloaded. But if that's the case, how was I able to download the game and STILL can't play it? It makes no sense.