JonahFalcon wrote:
EA "Support" non-existent and liars
This is an oxymoron.
It can be one or the other, but not both. 😛
The "Dragon Age forums" you talk about is brand new, as in a few days old and provide technical support only for "Dragon Age the Veilguard".
Both forums, AHQ and this new Forum are moderated Player help Player forums.
The Bug forum for DAi is long closed, the game is 10 years old and is not getting Patches any longer.
For EA support itself, it is very hard for them to correct a problem that is probably on your machine.
If you still interested in fixing this, just reinstalling the game will probably do that. 😉
I tried that. Didn't work. All it did was reduce my play hours from 286 hours to 1 minute.
"For EA support itself, it is very hard for them to correct a problem that is probably on your machine."
On my machine? It ran fine then when I came back to it, it didn't. Same hardware. Same source.
I don't see how it could claim I didn't have the DLC when I clearly did, and not only did I, but it was the EA Play version which comes with all the DLC.
Community Manager@JonahFalcon Hey, i took a look at your account to make sure there were no changes and I see nothing that would reflect an issue. Typically with this error, something locally changed or became corrupted.
In most cases, it's a profile file, or something happened with the DLC folder. So, with that being said I need to know the following:
Fully uninstalled the game:
Has another EA account logged into your PC:
Do you have more than one drive on your PC:
Do you have the EA app, game, and DLC installed in the default location:
Delete ALL DLC folders from C:\Program Files\Dragon Age Inquisition\__Installer\DLC - OR current location in your PC
Delete DAI Profile File:
Delete all temp Windows files:
Performed a reg clean-up:
I uninstalled and reinstalled. And uninstalled. For good.
There's only one EA account, and it's linked to Xbox.
Yep, never was a problem before. If I'm playing the EA Play version of DA:I, it shouldn't matter.
Everything you mentioned should not matter, because all of the games I play off EA Play work fine.
DA: I is the only one that claims I don't own a DLC... when as you should know the Dragon Age: Inquisition Game of the Year Edition includes ALL DLC on EA Play.
Messing with the registry shouldn't matter.
And on a side note, the EA support chat made a baldfaced lie to me, saying the bug was widespread. Nowhere have I seen the same issue. Not doing searches on EA, Twitter, or even Google searches. Then said the fix would be announced on social media. You know, just social media. Then closed my case with "No Fix" on it. Yeah. Sure.
( 28m 14s ) Rohit: yes , and that is what i checked with the team.
I would request you to wait for some time till this gets through. I know nobody likes to wait however rest assured the team is actively working on it.
( 28m 32s ) Rohit: The team will post on the twitter when they have results. And this is not a account specific issue and we have been receiving reports on the same issue from other players as well.
( 29m 39s ) Jonah: ah
( 29m 40s ) Jonah: ok
( 30m 46s ) Rohit: I really appreciate the kind understanding you showed. It was really great talking to you,
appreciate your patience and cooperation.
( 30m 48s ) Rohit: Thank you so much for taking some time and contacting to EA. I wish you have a great day🙂
Chat Ended by: Agent
The agent never suggested what you suggested. So which one of you is the right answer?
Just Googling around on EA and "No Fix", the company is creating quite the reputation.
