Forum Discussion

3 years ago

Solved

dragon age inquisition updates, then won't run

Ok, making another post, hopefully this will get some sort of response. Thus far i've been getting stonewalled a lot. I own dragon age inquisition. digital deluxe edition. as of last year, i was ...

DxDiag.txt83 KB

dragon age inquisition

mcsupersport
3 years ago
The error listed at the end of your DxDiag file is a BEX64 and lists as stackhash error.....from my understanding of this error it happens when two programs try to use the same slot/space of memory at the same time and thus conflict and cause a crash. From all the times I have seen this it has always been incredibly hard to figure out, as it usually very computer specific, meaning it has to do with your EXACT computer and all the programs you have installed or running at the time of launching DAI.

The way I have heard of people fixing this is to start by doing a clean boot and have nothing but Origin, DAI and base window programs running. You can sometimes also create another windows profile that doesn't have any extra programs installed and try it on that one. If you can get it to run, then slowly add programs back until you find the issue. Sometimes you can uninstall Origin, clear cache, uninstall DAI and clean registry and then reinstall both and see if by doing so, Windows will allocate a different memory location and make it work.

Sorry, I don't have better ideas, but BEX is annoying as it usually computer specific and not a general program interference common to every system.

Chaotik74

3 years ago

well, i just got off of dealing with microsoft technical support. I'd attach more diagnostic files, but apparently only .txt is supported. suffice it to say i jsut had a certified tech go over EVERY app the previous articles suggest with a fine toothed come, and reinstalled windows AGAIN just to be on the safe side... this is an EA/ Origin issue. it would be lovely if i could talk to someone with some actual diagnostic skills.

mcsupersport

Hero+

3 years ago

The error listed at the end of your DxDiag file is a BEX64 and lists as stackhash error.....from my understanding of this error it happens when two programs try to use the same slot/space of memory at the same time and thus conflict and cause a crash. From all the times I have seen this it has always been incredibly hard to figure out, as it usually very computer specific, meaning it has to do with your EXACT computer and all the programs you have installed or running at the time of launching DAI.

The way I have heard of people fixing this is to start by doing a clean boot and have nothing but Origin, DAI and base window programs running. You can sometimes also create another windows profile that doesn't have any extra programs installed and try it on that one. If you can get it to run, then slowly add programs back until you find the issue. Sometimes you can uninstall Origin, clear cache, uninstall DAI and clean registry and then reinstall both and see if by doing so, Windows will allocate a different memory location and make it work.

Sorry, I don't have better ideas, but BEX is annoying as it usually computer specific and not a general program interference common to every system.

Chaotik74
3 years ago
Thanks for responding. I've done a clean boot before, and the new profile trick. niether have worked. Tried them agian after your message just because it would be rude NOT to: and sure enough, same result...0xc000007b. That being said, when i was performing the clean boot, i DID notice a new error message.
Origin.exe-Application error
The exception Breakpoint
A breakpoint has been reached.
(0x80000003) ocurred in tthe application at location 0x000000006D407EF3.
Click ok to terminate the program.
I don't know what the hell that means, or if it's even related, but I suppose it counts as new info.