Dragon Age Inquisition Won't Launch
Just installed DAI and cannot get it to properly launch. It tries to, goes to a black splash screen with the in game mouse icon, then immediately goes back to desktop. I checked task manager/active p...
Forum Discussion
@SpiritOfTheWilds When you say you've done everything, does that include ruling out your AV program as the cause of the issue? AVG and Avast are the main causes of this issue (and it is a problem with those programs, nothing has changed with DAI in several years, and this issue began mid last year), most people have found that adding exceptions for the game, Origin and the game folder within your Users folder resolved this issue, though it may need to be redone for any AV or Origin updates. If you don't use either program, it still wouldn't hurt to add exceptions to any AV or firewall software you have installed, just to rule it out.
If you have ruled out an AV program as the cause of your issue, could you please post a dxdiag and let us know what else you've tried? Thanks 🙂
I use avast and i didnt have it running, the team via call had gotten me up doing folder cache removal then the team via live chat did the command prompt, was told that both should work but neither did. Ive never had this experience before and its getting to the point where ill save up buy the actual disc and see if that works, otherwise ill just let DA go and move on to something else. You would think after being so long since it was released there would still be a how to fix bug guide or how to fix crash guide. I didnt last more than 10 seconds. It black screened then took me back to desktop. I restarted, un installed and re installed. Wasted almost half my day just sitting on the phone talking to someone from the states who ended up cutting the call anyway. Same with live chat, we were getting there they told me to reboot when it was done and it should be fixed. well it wasnt and im still not able to play. I pay a small ammount for a service of which i would understand to have decent support or a package of games i am able to play. Wanna explain why feast day and the other expansion dont work on DA Origins either? Whats the point in playing or spending money on a game if you can't even get it to work?
You apparently have overlooked all of the dozens of repeats of the same thing. Failing to correctly create the needed exceptions in your AV cannot be (reliably) replaced by telling the AV not to run. If you refuse to use your current AV correctly, you should uninstall it entirely and use another one you are actually willing to learn to use correctly, instead.
