Community Manager@hippomus Sorry to hear you are having some issues with the keep. This does happen to players from time to time and can get a bit tricky as there is not going to be a one single solution for the site. However, there are steps you can take. Due to the age of the game and all that, support for it is a bit limited but still works.
If you are still getting that error, let me know and I will see what I can do for you.
Thank you for getting back to me, the issue is still occurring today. I appreciate any help you can offer!
Community ManagerHave you also tried incognito mode? If it was a world state itself, that makes it harder only because you have to get in and change it. Can you log into the keep from a mobile device and use mobile, wifi, and a hotspot? This would rule out all connection issues. Sometimes it is the world state but sometimes it is not.
It isn't really a connection issue on your end but is more intermittent, so more of a backend sync thing that happens. I have seen random steps fix this, so I will list a few for you.
Reset the password and clear the cache again. Do not have any auto update save your password.
Clear all temp files from the PC -
Yes, I have tried from an incognito browser on both edge and chrome. I have tried from my cellphone both on and off the wifi. I have also tried from two different PCs.
I have attempted the steps you suggested, and the issue is still persisting.
My plan was, if I somehow got access to my account, I was going to immediately delete all of my world states to be safe, but I still cannot access them.
Community Manager@hippomus I got some info on this, I alerted some folks about the site but at the moment there isn't a way account-wise to make changes as it is a site issue not an EA account issue. It's like a backend cache issue in a way. It should eventually clear itself up but sadly no way to say when.
