Community ManagerHave you also tried incognito mode? If it was a world state itself, that makes it harder only because you have to get in and change it. Can you log into the keep from a mobile device and use mobile, wifi, and a hotspot? This would rule out all connection issues. Sometimes it is the world state but sometimes it is not.
It isn't really a connection issue on your end but is more intermittent, so more of a backend sync thing that happens. I have seen random steps fix this, so I will list a few for you.
Reset the password and clear the cache again. Do not have any auto update save your password.
Clear all temp files from the PC -
Yes, I have tried from an incognito browser on both edge and chrome. I have tried from my cellphone both on and off the wifi. I have also tried from two different PCs.
I have attempted the steps you suggested, and the issue is still persisting.
My plan was, if I somehow got access to my account, I was going to immediately delete all of my world states to be safe, but I still cannot access them.
Community Manager@hippomus I got some info on this, I alerted some folks about the site but at the moment there isn't a way account-wise to make changes as it is a site issue not an EA account issue. It's like a backend cache issue in a way. It should eventually clear itself up but sadly no way to say when.
Okay, thank you. I tried again today and it's still happening. I will continue to check it randomly to see if it's been resolved.
