I'm having the exact same issue (Xbox One). I've done all the steps in the Keep, I exported the desired world state tapestry to my account (all synced up), but whenever I try to boot up a new game (fully connected to my account) I'm only give the default option with a little box popping up telling me to log into Keep to make a custom one (which I've obviously already done).
+me too on PC.
Seems like they need to reboot the import services or something.
I'm having the same problem now on ps4. Keep is ok and up to date, game logged in, but starting a new game it only offers me the option for the default ws and tells me to log into keep to import a custom ws, even though I'm already logged in.
Same to me I'm on Xbox one and it says I need to go to the website to do a custom world and I already did only shows default so frustrated about this put a lot of time into this game hope they fix it glad I'm not the only one though.
