I couldnt load custom world too today, finally did it by going to OPTIONS- ACCOUNT- unmarked all 3 boxes, restarted the game and logged in by clicking left bottom corner, and suddenly i could start new game with my custom world from the keep . Maybe it will work for someone else too...
God bless you @Lazy_Lady_eL , worked for me.
EA shame on you, can't fix obvious bugs for 5 years since the game release
UPD
Seems like it still doesn't work properly. Now with @Lazy_Lady_eL method I am able to choose "import custom world state" option while starting a new game, but it fails to import: it says that there is no custom world state.
Does someone else have this issue?
This worked for me. Weird that switching off all online services fixes the online connection to the DA Keep.
Thanks @Lazy_Lady_eL.
Meanwile, EA has reset my password on me again. Somewhat annoying.
