Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoHi @SpaceFairy I just check my accounts and was able to get into my world states. Can you try to clear your cookies/cache and check for browser updates then check if this continues?
- 2 years ago
I have actually tried to clear cookies/cache and disable adblock as well as try different combinations of browsers, networks and devices. The EA Help twitter account informed me that it might be some sort of backside problem that the game team will check on. Thank you for the help regardless!
- 2 years ago@EA_Illium It's been a few days since I posted this problem here and also brought it up with EA Help on twitter. I still cannot access dragon age keep despite trying everything and I don't even know if there is anything being done about it. Is any action being taken to fix the issue?
- EA_Illium2 years ago
EA Staff (Retired)
Hi @SpaceFairy Thanks for this information, would it be possible to put your device in a Clean Boot and use an incognito mode to check if you continue running into the error?
- 2 years ago@EA_Illium I can't even get the app to load the game, tried clearing the cache, tried repairing the game and now reinstalling it and still nothing