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@Tarrine If you logged into the DA Keep with an account, it wont necessarily show you the account the game is linked to. However, if you see the characters you created, then you will see the account it is linked to when you log in.
When you first log in, you see each platform you have linked to your EA account that you play on. If you see an EA ID linked, then that should be the one your game is linked to. All discs and codes used were converted to digital games years ago, so theoretically, that would be the EA account your game is linked to.
Support can look up any email or ID you play on. So they will be able to locate it.
Hi EA Shepard, I have another related problem may I ask you here? The problem I have is that I am trying to play Mass Effect 3 Multiplayer. I can play it on one computer. But when I play it on another computer, it would say the Product Key cannot be verified. What is more strange is that I was playing Mass Effect 3 fine on that computer before today. I tried going back to the first computer and can play it. I just cannot play it on this computer. The problem is that I am playing it with my family member, one person per computer and we each have our own account. The other computer could play ME 3 fine before today. But starting today, whatever account I log onto that computer, it cannot play. It would say I need the product key.
- EA_Shepard8 months ago
Community Manager
@Tarrine This would be because when you go online like the MP, the game is checking the registry entry. So, it isn't seeing that one or both accounts is trying to log into one game with one registry key.
If you have two accounts, the best thing to do is to download it through one account on each PC. A fresh reinstall would resolve it but if its asking for a registry key, and not to simply log in, that means its reading different versions of the game.
You can try to delete the license folder and then repair the game, but that may not work. Typically what you are trying to do, you shouldn't be able to regardless if you did before. Its all on how the PC reads the account that is logging in trying to access the same registry key linked to the account. - 8 months ago
Deleting the License folder worked. I didn't even have to repair the game. Once I deleted it and tried it, it launched properly.
Now I just need to find my origins game. I have the later DAO series, just the origins missing.
On your banner, it says accept as solutions button. I don't see that. Is it because I am not the OP?
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