I'm trying to launch Dragon Age: Inquisition for the first time, but the furthest I get is that the Activation UI opens, I get a login pop-up that says the following:"Activate Your GameSign in with your Origin Account to activate Dragon Age Inquisition - Game of the Year Edition on this computer"I enter my credentials and the pop-up disappears, then reopens.I've tried pretty much everything: changing my password, opening the EA app and the game as admin, opening it through Steam instead of the EA app, repairing the app and game, clearing cache, etc. I've followed instructions multiple boards and nothing has helped.I'm on Windows 11 and using the EA app (even though the Activation UI says Origin).I've also tried opening the game in offline mode, but I get an EC: 204 instead. I've included a screenshot of the pop-up.

@maojoe16 My friend get a license missing error as well, although I would assume that theirs is related to graphic system problems inside the VM. The game runs fine in Boot Camp on another machine, so I have to assume that the problem here is the Parallels VM. Tagging @EA_Shepard, maybe he has an idea here.

@maojoe16 Clear your EA app cache > Restart the PC > Test. If that don't helps Make sure EA app and Steam are closed. Press the Windows key and "R" at the same time. Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER Delete the "License" folder. Test

Thank you for your help, unfortunately your suggestions didn't work. I've tried downloading and opening a different game, and after signing into the Activation screen the other game worked, so there maybe its an issue with Inquisition specifically? It was the same pop-up so I'm not sure what the difference is.

@maojoe16 What game was that? You got the same Activation screen as with DAi?

I tested it with Dragon Age II, newly installed, and the same screen popped up (though it said Dragon Age II instead) but that time DA2 started after I logged in.

Activation UI Problems (DA: I) | EA Forums

13 Replies

holger1405
Hero+
2 years ago
@maojoe16

Clear your EA app cache > Restart the PC > Test.

If that don't helps

Make sure EA app and Steam are closed.

Press the Windows key and "R" at the same time.

Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER

Delete the "License" folder.

Test
maojoe16
2 years ago
Thank you for your help, unfortunately your suggestions didn't work. I've tried downloading and opening a different game, and after signing into the Activation screen the other game worked, so there maybe its an issue with Inquisition specifically? It was the same pop-up so I'm not sure what the difference is.
holger1405
Hero+
2 years ago
@maojoe16

What game was that?

You got the same Activation screen as with DAi?
maojoe16
2 years ago
I tested it with Dragon Age II, newly installed, and the same screen popped up (though it said Dragon Age II instead) but that time DA2 started after I logged in.
holger1405
Hero+
2 years ago
@maojoe16

It is an outdated registration screen you are not superpose to see at all.

Please clear your temp files:

Press the Windows key and "R" at the same time

Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"

Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)

Then:

Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)

Run "Revo Uninstaller" > Uninstall EA app.

At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.

If "Remaining registration content found" is displayed > Select All > Delete > Next

When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.

Restart the PC

Download a new EA app setup exe from here.

Install EA app

Restart the PC > Test.
maojoe16
2 years ago
@holger1405 Still nothing, unfortunately. Thank you, though, I really appreciate the help!
holger1405
Hero+
2 years ago
@maojoe16

NP.

Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
maojoe16
2 years ago
I've attached the DxDiag file, thank you!
DxDiag.txt51 KB
maojoe16
2 years ago
Unfortunately this still hasn't been resolved, and I've tried everything I can think of. I contacted EA Support twice and nothing they recommended helped either. So if anyone has any more suggestions they are very welcome!
holger1405
Hero+
2 years ago
@maojoe16

I apologise for the lack of replies, this thread escaped my notifications.

Although I doubt that DAi's performance will be satisfactory on a Parallels VM running on Apple Silicon, the activation problem should not be caused by a VM.

I have asked a friend to test the installation on their M1 Max and will get back to you as soon as this is done.