I am having the same issue, been talking to three different support people on the live chat. Have been told to upload pictures except my case says it is closed? And I can't seem to open it! Getting unbelievably frustrated as I have now been trying to get this fixed for 2 hours and am quite disappointed with EA's customer support- especially when this is their problem.
Same issue here. Spoke to EA live chat and was basically told I was wrong and I bought the DLC bundle only when it is perfectly clear on the box that it isnt just the DLC content.
Appalling customer service.
@fparki,
As I understand it you've been asked to send proof or purchase to the support team. Please do this and they'll be able to give you a code.
