So my case have been set to No Fix ( after the operator promised to open a report which I can follow through the ticket )
I am reopening the ticket and will demand more concrete answers
This time they promis to respond within few days. Here is the copy of the transcript:
Thank you for contacting EA HELP, my name is Robin, may I start with your first name please?
Kristodian (5/18/2024, 12:10:00 PM): Hi Robin
Kristodian (5/18/2024, 12:10:21 PM): I want to receive update on the report created yesterday within case #178363612
Kristodian (5/18/2024, 12:10:44 PM): All I see now is that my ticket had been put to status of "no fix" which feels like I am being ignored
Robin (5/18/2024, 12:10:51 PM): Hey, nice meeting you!!
Hope you are doing great. I will surely help you with update for given case number.
Robin (5/18/2024, 12:12:50 PM): I checked and found previous advisor have reported your case for investigation. I will advise you not to resume same case as this can increase the investigation time duration and take out your case from investigation queue. I will be re-escalating your case.
Kristodian (5/18/2024, 12:13:09 PM): How can I track the investigation?
Kristodian (5/18/2024, 12:15:10 PM): Also, what is the approximate time it will take? How long do hundreds of users will have to wait?
Robin (5/18/2024, 12:16:32 PM): A few days should be enough for this. You can reach us back to know update on case 178363612.
Robin (5/18/2024, 12:16:42 PM): Make sure not to resume same case.
Kristodian (5/18/2024, 12:17:11 PM): How do I reach out correctly? How do I refer to the investigation later on?
