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That's a bummer. I played and finished the base edition of DAI on PC in 2015 or so, via Origin. I was happy to see that DAI GOTY is available on GeForce Now and as I have never played any of the DLC I wanted to pick it up now before Veilguard's release only to find out that there is no save from my original playthrough ☹️
Just installed the game for the first time after many years and also expected it to download my old saves. I'm pretty sure the game had cloud saves but not sure if you had to activate them. Searching the net I found discussions from years ago with people mentioning cloud saves. In one such discussion someone stated something about having to activate cloud saves. Maybe I never activated this feature.
But this shows that it's best to backup stuff like this yourself. Thanks to being a "little" data hoarder, I'm lucky that I also backed up my Inquisition saves from 2016.
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