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Rozenny's avatar
2 years ago

[EA App] DAO Won't Launch

Hi, 

I have DAO ultimate edition on the EA app and can't launch it at all. I click on the launch button and the little window with Morrigan appears and then it disappears and it's back to the EA app. 

I tried to repair, to deactivate the antivirus, to uninstall the game and the EA app and reinstall it.

I'm sad to not be able to play it, so if anyone could help me I would be very grateful. 

Have a nice day ! 

6 Replies

  • @Rozenny 

    Download the newest NVIDIA and Intel Graphic drivers from the Acer product page of your Laptop
    Download DDU:

    Install the graphic driver this way:

    • run DDU > save mode >  NVIDIA Software and Drivers > Clean and Restart.

    • run DDU > save mode >  Intel Software and Drivers > Clean and Restart.

    • shut down any not necessary programs in the background including the real time scanner of your anti-virus software.
    • shut down any and all system monitoring programs and any overlooking tools you might have.

    • Run the installation EXE of the Intel driver. > Reboot.

    • Run the installation EXE if the NVIDIA driver.

    • Reboot > Test.

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @dekrier 

    It looks like a DLL that belongs to Bitdefender is crashing the game. Deactivate or uninstall Bitdefender and test.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @dekrier Doing some follow-up and wanted to check and see if the game is working for you now!

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