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Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)
Then:
- Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
- Run "Revo Uninstaller" > Uninstall DA2.
- At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
- If "Remaining registration content found" is displayed > Select All > Delete > Next
- When "Remaining Data and Folders" is displayed > Select All > Delete
- Run "Revo Uninstaller" > Uninstall EA Desktop.
- At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
- If "Remaining registration content found" is displayed > Select All > Delete > Next
- When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
- Restart the PC > Reinstall the newest version of EA app from here.
- Reinstall DA2. > Test.
This was actually one of the first solutions I tried from reading other threads.
Sadly it did not change anything about the situation.
From what I can tell perhaps the main issue is that even when I have the DLC installed, the EA app still refuses to acknowledge its existence.
From attempting other potential fixes, I managed to get the DLC to lose the "authorisation needed" by editing the .xml files, however they still do not appear in any existing or new games for me.
- EA_Shepard3 years ago
Community Manager
@HopelessPieceOf The authorized error you get is in most cases a Windows permission or something within a security program such as an antivirus that blocks the install folders from allowing access or permissions.
Have you done a reset of Windows, or tried a new Windows Admin account with a reinstall to see if they show up?- 2 years ago
I have also been having this issue, I did as you suggested with the history and all that I even used Revo to remove any potential conflicts with old registries etc. Went so far as to buy the game again (DA2 Ultimate) and installed the new one with the key same issue. so to sum up what I have done,
1) did the change xml files from 1 to 0 and while that did make them all authorized the main dlcs (assassin and tresspass never started) nor did the rogue, warrior and or mage packs show up in game.
2) complete uninstall of game along with a deep clean of computer to remove any remaining registries and or history, cache and so forth.
3) been to dragonage keep did the sync careers and manually activated the dlc there as well..some minor things like the dog, also few baubles did eventually appear but nothing from the packs mentioned above. For the record sabastian and black emporium always worked the dog was hit and miss.
I would be happy to give a admin my login info or whatever is needed so they can log in and see what luck they might have getting this to work, I just want to complete the whole game just once including the main dlc.
Thanks
- EA_Shepard2 years ago
Community Manager
@Aria1 We wouldn't be able to log in as you. I want to clarify with you. When you log into the game, do you see errors or does it just not show up in the game for you, and you simply can't access that DLC?
Can you attach a screenshot of what you see?
There are a few things you can try I can send you just in case. However, there are only a few reasons why the unauthorized error happens.
- Permissions
- Cache issue
- You don't own it
- Bad install
- Game/client/dlc installed in different directories on your PC
Once you start ruling out each one, then it becomes more of an issue with how its being installed and where vs a DLC issue.
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