@Pragmaticpoet Wanted to follow up on this one with you. I am afraid that contacting Microsoft would not resolve this as it isn't a Microsoft issue.
Community Manager@SourBerries and @DaREALslim20
This is a pretty old error. It typically comes down to one of the following reasons
Bad install of DLC (happens quite often)
You had EA Play and it expired
Someone else logged in and downloaded the DLC
Your account isn't entitled to own that DLC
Without looking at the account, it could be any of these. You can test this out and typically resolve it on your end.
Log back into the EA app or Steam, repair the game first, then install the DLC. Once you log in, it will show you which ones you own on that account. At which point just install them over again and log in and it should show up in the game. Im downloading it now to test it out.
I'm having this same issue. I'm autistic and bedridden. Please help. I contacted EA and they told me to contact windows... (removed)? Please help.
(cm edit removed language)
Community Manager@Pragmaticpoet Wanted to follow up on this one with you. I am afraid that contacting Microsoft would not resolve this as it isn't a Microsoft issue.
