Forum Discussion

2 years ago

Solved

[EA app] Dragon Age II Running as Background Process

hello i have tried about everything i could find on the internet to reboting my drivers, putting the game/ea app as exceptions, clearing cache a dozen times, and other stuff, and the game still wo...

DxDiag.txt126 KB

holger1405
2 years ago
@jupparo

There is a VIDEO_ENGINE_TIMEOUT_DETECTED error in your DxDiag:

Follow this manual to the letter to cleanly uninstall all NVIDIA Graphic driver components.

Follow the manual again to cleanly uninstall all Intel Graphic driver components.

Install the intel graphic driver

Install the NVIDIA graphic driver.

Test.

EA_Shepard

Community Manager

2 years ago

Hey, @jupparo So with these games, we would need you to run it specifically off the EA app if that is where it was purchased. Running it off other programs like playnite are technically not supported. For the moment, we would first need to use the EA app launcher, run it, check for errors etc and go from there.

Using another launcher like this one, mods, etc would be an at your own risk type of deal.

jupparo

2 years ago

yes, i have been trying to run it off the ea app as well, when i do it shows the "preparing game" pop up for a bit, it closes then "nothing" happens but the game is running on the background whenever i open task manager

holger1405
Hero+
2 years ago
Restart your PC. (A real restart, not just shut down and start again.)
Make sure that your games run on the NVIDIA GPU and not on the Intel GPU.

Open the NVIDIA Control Panel > 3D Settings > Manage 3D Settings.

Go to the ab "Program Settings" Tab > Search for "DAO" in the first drop down menu.

Go to: "Select the preferred graphics processor for this program" > Select the NVIDIA High Performance Graphicprocessor > Apply.

If this setting is missing look at this guide.
- jupparo
  2 years ago
  sadly that didnt work :/ still running as bg process
  but thanks anyway
  - holger1405
    Hero+
    2 years ago
    @jupparo
    
    There is a VIDEO_ENGINE_TIMEOUT_DETECTED error in your DxDiag:
    
    Follow this manual to the letter to cleanly uninstall all NVIDIA Graphic driver components.
    
    Follow the manual again to cleanly uninstall all Intel Graphic driver components.
    
    Install the intel graphic driver
    
    Install the NVIDIA graphic driver.
    
    Test.