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3lcia's avatar
3lcia
4 months ago
Solved

[EA App] Dragon Age: Inquisition missing from library

Hi, I was hoping to get some help with a missing game in my EA App library. I've spoken to two support officers already, and one recommended I make a thread here. I purchased Dragon Age: Inquisition ...
dragon age inquisition
  • EA_Shepard's avatar
    EA_Shepard
    4 months ago

    @3lcia If the store is asking you to purchase it, that means the EA account is not entitled to that game for a particular reason.

    If you had EA Play at one point, and you purchased the game, it is possible that either your app or PC registry is reading the wrong game.

    The easiest thing to do is uninstall the game and clean the registry. At that point, when you log back in, you should see the game, or search the store for the game.

    If that does not work, Live Support has to dive into the account and find out why. With the store showing you need to buy it, either it is the wrong account, or something happened to the game's entitlements preventing you from playing.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
4 months ago

@3lcia You have to do it from the EA app. When you click on Manage, there is a repair option.

Your EA Play sub is conflicting with the actual purchase you made. We cannot change the EA Play part, you would have to have it canceled or stopped. This has been an issue with the sub for a while now. It does affect other games too.

This may be a hasle, but if you go to C:\Program Files\EA Games\Dragon Age Inquisition and pin that exe file, you shouldn't have any issues. The main thing is launching it, and your EA account that is entitled to the game connects to the server.

That is more important than it is in the library. I just want to get you in the game first and make sure it keeps loading you in.

3lcia's avatar
3lcia
4 months ago

Are you referring to repairing the client or the game? I can't see a repair option for the client, but when I launch the game and get it appearing in the library again, I can see the Manage > Repair option there. After repairing the game itself and restarting the app, the game is missing again. 

At the moment, the game sometimes won't launch when I open the exe file, but when I quit and try again it seems to fix itself. So for the moment I'm able to get the game running, thank goodness. 

I cancelled my EA Play subscription in February 2023, so I'm not sure how that works. Unless I'm misunderstanding something.

Thank you so much for your help Shepard, I know how frustrating it can be on your end too when there are such niche technical difficulties. 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @3lcia So when EA Play came out, some of the older game entitlements would get deactivated because EA Play was new and a lot of updates to things like the online pass for some reason were altered when EA Play ended.

    I can see you own the game, and I can see that you should be able to play it. I can fix it it, it will just take time and see what works. If you can please just uninstall it and delete all the folders

    As for the repair, don't worry about that one. I just need the game removed and all folders deleted. We are going to do a fresh install of a fresh game.

  • 3lcia's avatar
    3lcia
    4 months ago

    I've uninstalled the game now and checked my EA folders for any remaining Inquisition folders, so you should be good to go. The good news is once I launch the game from my taskbar it seems to remain in the library until I log out and back in of the app. I've been playing the game for the last two days without much issue.

    Glad to see we're getting somewhere! Sorry this is taking so long to resolve, the time difference means I can only reply to you once per day.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @3lcia That is good. The time difference can be crazy too. Let us know if it stops working though and we can take a look. Hoping you get to just play until DA: TV releases!

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