Forum Discussion

1 year ago

Solved

[EA app] Dragon Age Origins "Failed to detect suitable video card" Error

Hi, I have a EA play subscription and I tried to play Dragon Age Origins through EA origins app. Facing an error "Failed to detect suitable Video Card".

System specs: Nvidia Geforce RTX 3050, i5 12th gen & 16gb DDR4 RAM.

Tried the following options:

1. Modify DAO Config settings - Tried running on windowed as well as full screen, tried reducing graphic quality as well as keep it high.

2. Modify Graphic settings - Opened DAO settings and chose Nvidia as primary graphics card

3. Tried repairing the game

4. Checked for latest directx and Graphics card driver updates - all are up to date.

5. Tried with external monitor as well as laptop's display and matching the resolutions.

Nothing has worked and I'm getting the same error. Need help

holger1405
1 year ago
@Rickety_Reaper25 wrote:

2. Modify Graphic settings - Opened DAO settings and chose Nvidia as primary graphics card

You made this stetting inside the NVIDA control panel, right?

1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% reaped steps 1 & 2
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
10. Post the message you receive at the end of the processes here.

Then:

Follow this manual to the letter to cleanly uninstall all NVIDIA graphic driver components.

After the restart repeat the steps to uninstall all Intel graphic driver components

Install the intel graphic driver.

Restart the system

Install the NVIDIA graphic driver.

Restart the system.

Test.

5 Replies

holger1405
Hero+
1 year ago
@Rickety_Reaper25

Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
Rickety_Reaper2
1 year ago
@holger1405shared here.
DxDiag.txt132 KB
holger1405
Hero+
1 year ago
@Rickety_Reaper25 wrote:

2. Modify Graphic settings - Opened DAO settings and chose Nvidia as primary graphics card

You made this stetting inside the NVIDA control panel, right?

1. Hit Windows key and X.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
4. If errors are found, notify us. If no errors were found reaped steps 1 & 2.
5. Inside PowerShell, CMD or Terminal enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
6. The system will start validating soon. If it throws an error, please list it here.
7. After it reaches 100% reaped steps 1 & 2
8. Inside PowerShell, CMD or Terminal enter “sfc /scannow” without quotes > ENTER.
10. Post the message you receive at the end of the processes here.

Then:

Follow this manual to the letter to cleanly uninstall all NVIDIA graphic driver components.

After the restart repeat the steps to uninstall all Intel graphic driver components

Install the intel graphic driver.

Restart the system

Install the NVIDIA graphic driver.

Restart the system.

Test.
EA_Shepard
Community Manager
1 year ago
@Rickety_Reaper25

Hey, I wanted to follow up on this thread to see if you continue having issues with the game!

Cheers!
EA_Shepard
Community Manager
1 year ago
@Rickety_Reaper25

Doing some follow-ups on these issues. As we've not heard back from you in a while, we're hoping that means the game has been working for you and you no longer need assistance. we'll close out this thread here.

If you continue to have issues with the game, please start a new thread, or tack onto an existing one!

Thanks for your post, and safe travels across Thedas!

Cheers!