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grumpysmurf08's avatar
8 months ago
Solved

[EA app] Dragon Age Origins Invalid License Error

I get the following error message when I try and launch Dragonage Origins.

"Invalid License. Reason code=Missing DLL [NxCharacter.DLL]  Error: 0x7E"

I've attached a screenshot as well.

Have tried repairing game, deleting/reinstalling.

I have Dragonage Inquisition which works just fine.. I though it might be because I need to buy the game but there is no purchase option either.

  • @grumpysmurf08 Try the following and see if these help! A lot of older titles give this error. Its a file on the PC you have to get rid of.

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

    You can take it a step further with these:

    • Go here and download "Revo Uninstaller". (The freeware version and portable version work too.)
    • Run "Revo Uninstaller" > Uninstall DAI.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All > Delete
    • Run "Revo Uninstaller" > Uninstall EA Desktop.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
    • Restart the PC > Reinstall the newest version of EA app from here.
    • Reinstall the game > Test.

     

2 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    @grumpysmurf08 Try the following and see if these help! A lot of older titles give this error. Its a file on the PC you have to get rid of.

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

    You can take it a step further with these:

    • Go here and download "Revo Uninstaller". (The freeware version and portable version work too.)
    • Run "Revo Uninstaller" > Uninstall DAI.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All > Delete
    • Run "Revo Uninstaller" > Uninstall EA Desktop.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
    • Restart the PC > Reinstall the newest version of EA app from here.
    • Reinstall the game > Test.

     

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey, @grumpysmurf08. As this thread is a bit old, things have been updated; we will lock this down and consider this resolved.

    If you run into any further issues, please create a new thread or add your information to an existing thread so we can begin tracking accordingly!

    Cheers!

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