Forum Discussion

10 years ago

Solved

Game Crashing on Skyhold Load Screen

Inquisition is crashing to th desktop every time i try to go back to Skyhold. It works fine until I try to travel to Skyhold, then it crashes on the loading screen. This doesn't happen when I try to ...

dragon age inquisition

Leora85
10 years ago
@KeraKitty OK, wow... Your Nvidia drivers are from 2014. Those need updating desperately. The DLC combined with your old drivers could have something to do with your issues (or nothing), but regardless, you should update them. Nvidia drivers can be found here. (You have a GeForce 500 Series and need drivers for Windows 7 64 bit). If you install the Nvidia GeForce experience, it will let you know when there are new drivers available as well as suggesting what settings are ideal for your games with your card.

So try updating your drivers, see if that works.

Also, try repairing the game (just because it's always a good thing to try when there's a problem). Right click the game in Origin, select 'repair game'. Should only take a couple of minutes.

If it still crashes, try lowering some graphics settings, see if that helps.

If not, we'll try to think of something else.

I'm not sure if your dxdiag cut off or if you just have never had any errors to be reported, but I guess it doesn't really matter. Nothing else really stands out at me (though I do seem to be missing glaringly obvious things at the moment).

KeraKitty

10 years ago

Here's the DxDiag link: http://hastebin.com/ijipisetup.tex

I'm not running any mods, and it is any time I try to go to Skyhold. I've tried hopping around to other places and then going, but the same thing happens. The issue did start after installing Deep Roads DLC, but I was able to play normally for a few sessions after installing it.

I'll try the graphics options next time I launch, but I've finished the game a few times without turning the settings down. Not sure why they would start causing a problem over a year down the line.

Leora85

Hero+

10 years ago

@KeraKitty OK, wow... Your Nvidia drivers are from 2014. Those need updating desperately. The DLC combined with your old drivers could have something to do with your issues (or nothing), but regardless, you should update them. Nvidia drivers can be found here. (You have a GeForce 500 Series and need drivers for Windows 7 64 bit). If you install the Nvidia GeForce experience, it will let you know when there are new drivers available as well as suggesting what settings are ideal for your games with your card.

So try updating your drivers, see if that works.

Also, try repairing the game (just because it's always a good thing to try when there's a problem). Right click the game in Origin, select 'repair game'. Should only take a couple of minutes.

If it still crashes, try lowering some graphics settings, see if that helps.

If not, we'll try to think of something else.

I'm not sure if your dxdiag cut off or if you just have never had any errors to be reported, but I guess it doesn't really matter. Nothing else really stands out at me (though I do seem to be missing glaringly obvious things at the moment).