Forum Discussion

New Novice

2 months ago

Game I own not able to play after Gamepass subscription cancelled

I have owned Dragon Age Origins for years and after having Gamepass for a few months I can no longer access the game. I couldn't open it when it was installed, was advised to uninstall it by EA Help,...

bug

Nafen060

New Novice

2 months ago

Hello EA community managers, any word on whether this is going to get fixed? Would really like to be able to play my game that your launcher app won't let me do!

holger1405

Hero+

2 months ago

Nafen060

You are 100% sure you own DAO on this EA account?

If so:

Please clear your temp files:

Press the Windows key and "R" at the same time to open the Run dialog box.
Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)

Then:

Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
Run "Revo Uninstaller" > EA app.
At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
If "Remaining registration content found" is displayed > Select All > Delete > Next
When "Remaining Data and Folders" is displayed > Select All > Delete.
Restart the PC
Download a new EA app setup exe from here. (Do it even if you already have the installer!)
Install EA app.
Run EA app as Administrator > Click the EA app shortcut on your desktop > Run as Administrator.
Test.