Forum Discussion

New Novice

2 months ago

Game I own not able to play after Gamepass subscription cancelled

I have owned Dragon Age Origins for years and after having Gamepass for a few months I can no longer access the game. I couldn't open it when it was installed, was advised to uninstall it by EA Help,...

bug

mmtwinkies

Seasoned Novice

2 months ago

did this work?

Nafen060

New Novice

2 months ago

Hey man, sorry only just got a chance to try this. Definitely did not work. Still getting the same error. I 100% own this game as you can see from the screen shots attached.

holger1405
Hero+
2 months ago
Nafen060

If the above didn't work you need to contact EA support directly.
- Nafen060
  New Novice
  2 months ago
  Hahaha, they sent me here! Should I contact them again?
  - EA_Shepard
    Community Manager
    2 months ago
    Nafen060 This is an issue that is purely account/subscription related. Not game-related. When you get the error(s) that you do in the EA app, that means that the entitlements for the download you have are no longer active. If you "own" the game, Game Pass wouldn't matter.
    
    When you first downloaded the game, was it through the EA app or through the Xbox app?
    Did you only have the Game Pass sub, or did you have EA Play at any point?
    
    If you reply with your EA ID I can check the account, but I can only look - I cannot make changes. Support should not have sent you here as CMs cannot make changes to accounts. That is all, Live Support.