Forum Discussion

mohmpyler97

5 years ago

Game stuck in "finalizing" stage on Mac

Have Dragon Age 2 for Mac but I can't get it past the finalizing stage. Help please.

mohmpyler97

5 years ago

No worries, @EA_Kent. Yes, I'm still having the issue.

EA_Kent

Community Manager

5 years ago

@mohmpyler97

Gotcha, thanks!

When you have a chance can you try running the Reset Origin tool to see if that helps? If there's an issue with the Origin client itself that may fix the problem. For more info on how to run the tool check out the EA Help website.

Let me know how that goes when you can. Thanks again!

/Kent

classyrobot
5 years ago
@EA_Kent - Hey Kent, I'm not the OP but I'm having the exact same issue. Ran Reset Origin tool and it didn't help. Any suggestions on what to do as a next step?
- EA_Kent
  Community Manager
  5 years ago
  @classyrobot
  
  Thanks for giving it a shot!
  
  Would you mind clearing out the Origin cache as well to see if that helps? If there's an issue with the cached data for the client that may fix this. For more info on how to clear it check out the EA Help website. Let me know how that goes when you have the chance.
  
  Thanks again!
  
  /Kent
  - heyitselimbo
    5 years ago
    Hi @EA_Kent !
    I've just downloaded DAII on my Mac, and I'm running into the same problem as OP. I've tried the Reset Method along with clearing the cache, but unfortunately neither seem to do the trick. Do you have any other recommendations on resolving this issue?
    Thanks for taking the time to read this!