Sorry, but no one here can do anything for you. The AHQ is for player-to-player technical self-help and game play discussions. When you post here you are not talking to BioWare, EA, Sony, or Microsoft. We're all just fellow gamers, doin' the best we can...
The only people who can assist with account, log-on, purchase, player entitlements, (which is what this issue is) or refund issues are the EA Game Advisors.
You can reach them at help.ea.com/contact-us.
Choose the "Contact Us" or "Chat" option (not "AHQ, you've already done that.)
ProTips:
1. Be at your gaming rig.
2. Be logged-on to your EA/Origin account (unless that's the problem, obviously.)
3. Be able to spend 10-30 minutes "on hold" before reaching someone.
Good Luck! 🤓
Thank you Thandal,
That is really useful to know and I appreciate the advice.
I'll get logged in, use the link to EA and see what happens.
If there is a solution, or something obvious that I should have done and completely missed, I'll update this post.
All the best, d_rev
