Did you press the export button on the Dragonagekeep.com area? It is located on the right, should bring a whole side menu showing the heroes you picked and ssome of the choice with a fat button that says export.''
After that when you created your character there should have been a prompt to use the custom world. If you did the world after creation then you have to make a new character.
OK . I got to Work .OK for the people that play offline. Go online and make a new game and it will say do you wish to loaned dragon age keep world maker and you say yes. At all.
