How i can claim dlc pack of armor and weapons in dragon age inquisition

it seems like that ea just doesnt care about this "unable to get the deluex item issue". i had talked with an advisor few weeks ago.....they said there will be an update patch for this known issue, however, nth is coming up this past few weeks. Also, the advisor said they cannot help me on this issue, and see if we can get any feedback from posting in answerHQ, but for this past few weeks, no one from ea has ever try or reply on the post or any post other ppl posted. I guess we just spend extra money for nth. reli disappointed.