What I am saying is that I cannot play the game because as the title says it's not in my games library, it has to put it simply vanished.
Sorry, but no one here can do anything for you. The AHQ is for player-to-player self-help and game play discussions.
We're all just fellow gamers here, doin' the best we can...
The only people who can assist with account, log-on, purchase, entitlement, or refund issues are the EA Game Advisors.
You can reach them at help.ea.com/contact-us.
Provide the Game, Issue ("Topic"), Platform, and select "Contact Us" (not "AHQ").
ProTips:
1. Be at your gaming rig.
2. Be logged-on to your EA/Origin account (unless that's the problem, obviously.)
3. Be able to spend 10-30 minutes "on hold" before reaching someone.
Good Luck! 🤓
