Hey @emmawriter,
In this case it will be best to contact EA Customer Support to get assistance. It would be helpful to have all your account information ready. You can contact them here : https://help.ea.com/en/contact-us/new/?product=origin
For Australia, you can call them at +61 18 0089 4823.
If you are unable to sign in, you can choose the option Having trouble accessing your account? on the Sign In page.
Please note that selecting Manage My Account and then Account Security may not always give the option to contact Live Chat support.
You can get more information on contacting support by following this link : http://help.ea.com/in/article/contact-ea-help/
*** Please grant XP and Accept as solution if my suggestion helped. It will help me as well as anyone facing this same issue. Cheers and happy gaming. 👍 ***
So WE have to call THEM on an international number to get support??
Seriously?
