You're probably not scrolling down far enough on the last page before you wind-up back here.
Here's some screenshots of the process. Since there are multiple ways to get to Game Advisors, ("EA/Origin Help", "AHQ Help", etc.) the layout of the pages themselves may be a bit different from this. But the process is basically the same.
Use the Blue "Help Center" link at the top of this page to gert started.
After getting to the Help Center and filling out the required information, (Product/Problem/Platform)
look for the "Chat Now", "Call Now", or "Email Now" buttons, not the AHQ "Ask Now" one. (You've already done that.)
The options you see may vary depending on your region and the time-of-day.
If you select "Chat Now" or "Call Now", be sure you have enough time (at least one hour) to wait before being connected to someone. 😕mileyfrustrated:
Good Luck!
Thank you very much!
In fact, the only problem was the Country Selector. In my locale (Czech Republic), EA Help interface is machine-translated, which is almost impossible to use, so I left the US locale, where the e-mail option was unavailable. When I switched to Czech, it finally appeared.
