Forum Discussion

Rising Novice

4 years ago

Solved

I'm trying to load my save file and all I get it a black screen on PC

I recently got Dragon Age: Inquisition on Origin for free through Twitch Prime. I played part of the tutorial, saved, left, and then came back and my game loaded just fine. But now, after spending a ...

dragon age inquisition

EA_Illium
4 years ago
@KevinMDavis911 To check if you start a new gameplay for a bit then save and quit can you reload that save on a new launch? If so we may have a corrupted save. Do you use mods at all?

EA_Illium

EA Staff (Retired)

4 years ago

Hi @KevinMDavis911 Can you try the following steps and let us know if you continue running into issues?

Clear Origin Cache
Repair DAI via Origin

Thanks!

KevinMDavis911

Rising Novice

4 years ago

I have cleared my cache, restarted my PC, and fixed the game through Origin and it is still doing it.

EA_Illium
EA Staff (Retired)
4 years ago
@KevinMDavis911 Do you have any overlays running or security that may be interfering with the game running?

If not can you check for Windows, GPU and other driver updates?
- KevinMDavis911
  Rising Novice
  4 years ago
  I have zero overlays running, except the one that comes with Origin, if that counts. Also, Windows and all drivers are up-to-date. And I don't think there is any security issues as I have allowed Inquisition through the firewall. The only security I have is the security that comes with Windows 10.
  - EA_Illium
    EA Staff (Retired)
    4 years ago
    Hi @KevinMDavis911 We can try disabling Origin in-game overlay to see if anything continues, if nothing changes can you put your PC in a Clean Boot to see if the game launches normally?
    
    If you continue running into issues, would it be possible to get a DxDiag?