Forum Discussion

Rising Novice

4 years ago

Solved

I'm trying to load my save file and all I get it a black screen on PC

I recently got Dragon Age: Inquisition on Origin for free through Twitch Prime. I played part of the tutorial, saved, left, and then came back and my game loaded just fine. But now, after spending a ...

dragon age inquisition

EA_Illium
4 years ago
@KevinMDavis911 To check if you start a new gameplay for a bit then save and quit can you reload that save on a new launch? If so we may have a corrupted save. Do you use mods at all?

EA_Illium

EA Staff (Retired)

4 years ago

@KevinMDavis911 Do you have any overlays running or security that may be interfering with the game running?

If not can you check for Windows, GPU and other driver updates?

KevinMDavis911

Rising Novice

4 years ago

I have zero overlays running, except the one that comes with Origin, if that counts. Also, Windows and all drivers are up-to-date. And I don't think there is any security issues as I have allowed Inquisition through the firewall. The only security I have is the security that comes with Windows 10.

EA_Illium
EA Staff (Retired)
4 years ago
Hi @KevinMDavis911 We can try disabling Origin in-game overlay to see if anything continues, if nothing changes can you put your PC in a Clean Boot to see if the game launches normally?

If you continue running into issues, would it be possible to get a DxDiag?
- KevinMDavis911
  Rising Novice
  4 years ago
  Turning off the overlay and the clean boot didn't help. So here is my DxDiag information.
  DxDiag.txt90 KB
  - EA_Illium
    EA Staff (Retired)
    4 years ago
    Hi @KevinMDavis911 Thanks for this, to check are you able to make it to the main menu fine before loading a save? if so can you try to change the resolution of the game to first match the resolution of your monitor and if this fails to turn down to a windowed mode and try loading the game?
    
    If issues continue can you try loading the game with different Compatibility settings?