Forum Discussion
BioWare actively communicates with the community, but not on this forum. You can reach them on their own forum and Twitter.
That said, communication was more active when Chris Priestly and Jessica Merizan worked for the company. Other active BioWare eployees, like Jesse Houston and Christina Norman, have also left the company. Alan Schumacher is quite active on the forums, and David Gaider and Mike Laidlaw (respectively lead writer and creative lead of the Dragon Age series) also spend a lot of time talking to the community.
But as I said, they don't that here. This forum is strictly for the community.
In case it hasnt already been, you guys are real troopers for helping to lead a peer to peer answers site like this.
That having been said, IMHO I still find it sad that the community is being forced into a mutual support role like this because of a longstanding history of anemic pre-release QA and worefully inadequate post-release software maintenance by Bioware. If only they had a well funded software maintenance team to match their creative team. If only.