Community ManagerHey Peeps.
Talked to someone who talked to someone that reached out to someone else just because! I let them know about the Keep and they are taking a look at it on their end.
I am not going to send everyone steps I know won't work because it isn't on your end but the backend of the site.
Once there is an update I will let you know! You may get in before I see an update so give it a bit of time and keep trying!
Cheers!
Community Manager@Dodgymcdermot You are welcome!
Hello, any progress worth noting? Still doesn't seem to work. My apologies for continuing to ask
Community Manager@Dodgymcdermot It's been a min since I've seen an update I will take a look but I have not at the moment.
@EA_ShepardHey, so I don't know if this helps or anything but I decided to make another EA account purely to see if that would make the keep act any different. It did, I'm not getting the error on the account I just made but I do not have the game on that account or my characters (I know you can remake story arks in the keep, but still would prefer to have those characters I've made). An annoying thing is that I had to get another web browser to try it out as the keep is not letting me log out of my proper account:
"{"error":"invalid_request","error_description":"redirect_uri is invalid","code":102111}"
Yeah I have the exact same problem. Its really annoying since I wanted to start a new DAI playthrough but the Keep seems to be down more often than not. Hope it gets fixed soon, but I'm not holding my breath.
Community Manager@Dodgymcdermot Thank you for the info. I will pass it along. There are a few other issues that have popped off with the Keep so I had to do some more escalations of issues with it. It is currently being reviewed but honestly the traffic on the Keep is so low its not a high priority with the team as they are working on resolving higher issues at the moment.
When there is an update I will let everyone know.
Cheers!
@EA_ShepardThe Keep is still not working for me (same "error occurred" message), although I did get the white screen and {"error":"invalid_request","error_description":"redirect_uri is invalid","code":102111} upon logging out, which was mentioned earlier in this thread. I don't recall getting that error previously.
I appreciate your hard work.
Community ManagerHey, all
Are you getting the oops error when you log in, or when you go to a certain part of the keep? I logged in just now on 2 browsers on and off a VPN. I did not get any error message so I hope it is working for most.
Hello!
I've been experiencing this very issue for a long time now, probably close to a year, and I have a thought. I've played the Dragon Age games on and off for years, and I have also allowed several family members to use my PC to play them as well. The last time I was able to log in, there were a lot of characters in my keep. Could it just simply be that there are too many toons on certain accounts and it times out trying to load them?
I ask because my daughter now has her own copy of Inquisition, and a fairly new account, and she has no trouble getting into the keep. I've tried every solution that I could find online and nothing works. Is there any way to delete character data?
@EA_ShepardSo, still getting "Oops, an error occured" message, and and invalid redirect when attempting to log out, however sometimes refreshing redirects to "https://dragonagekeep.com/jsdata/" with a bit of code that reads:
<html>
<head>
<script type="text/javascript">
if(window.opener) {
window.opener.location = '/en_US/account-check';
window.close();
} else {
window.location = '/en_US/account-check';
}
</script>
</head>
</html>
Community ManagerHey, Everyone
Reached out to some folks on the Keep. They are going to be taking a look at it on their end and see what all they can get done. With support being so limited with the Keep, it may be a bit before it gets updated.
Eyes are on it again though, so hopefully here soon they let me know what we can do for it.
