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SebyX16's avatar
SebyX16
Seasoned Newcomer
2 months ago
Solved

[Keep] Cannot Delete Old Heroes From Dragon Age Origins

Hello, I have recently encountered an issue withing Dragon Age Keep whereas I cannot delete old Hero entries made in Dragon Age Origins.  For some background: the characters were created somewh...
  • EA_Shepard's avatar
    EA_Shepard
    2 months ago

    @SebyX16 That is unfortunate. I eas hoping one of these ways would work. So they won't actually go in and delete them; they will get the site itself updated and test it on their end. That typically resolves issues for players to be able to make changes.

    The good thing is you don't need to delete them to do what you want. Bad news, you just have to go through it the long way. This is what I do.

    I sync the account
    Replay your options in the Keep
    Go through everything as if it was brand new
    Make all the choices (I know there are so many)
    Create the world state I want.
    Rename that world state to, let's say, today's date.
    Import that state and lock it!
    If you play DAI, go into the game and import again. It will use the one you locked in.

    If you play from DAO on, you would have to essentially repeat the steps once you get into DAI that way you know which world state it is you are using. You can also edit the heroes names to not loose track of which hero did what.

SebyX16's avatar
SebyX16
Seasoned Newcomer
2 months ago

Hi there,

Unfortunately, the steps did not work.. tried numerous times refreshing and also clearing the browsing data in Edge, Chrome and Opera and the same happens. I also tried logging in through a private tab in all browsers, but again, same issue appeared...

I also replayed the world state twice and when trying to delete the old characters I created in origins, the same error pops up. 

Thank you for replying and if there's something else I could try, please let me know.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 months ago

@SebyX16 It may be a site issue. I got error 500 on one account but was able to log in on another and delete a hero. Can you go into the heroes, edit the one you want to delete, and save it so it refreshes? Then log out, and clear all browser cache and browser history. Reopen the browser and try again.

It's a cached issue, so if you cannot delete it on your end, the team has to do it.

  • SebyX16's avatar
    SebyX16
    Seasoned Newcomer
    2 months ago

    Hello and thank you for replying!

    I have tried these steps as well but unfortunately the same result occurred. 

    I have attached some screenshots too - as you can see, I have created a new world state where I included the hero I want to delete (one of the 4 that are "stuck" and can't be deleted); edited all the choices up until Inquisition, saved, logged out, cleared browsing data, logged back in, tired to delete the hero, got error.

    I only tried this in Edge this time, but I seriously doubt that there will be any luck in another browser as I tried these same exact steps prior to raising this topic, on a different hero from one of these 4 and I got the same result (when I tried that, I did it in Chrome)

    So basically the only thing left now if for the team to delete those stuck heroes? (it seems that the issue is with DAO, I can delete heroes in DA2 and DAI without any problems). Also, those heroes were created some years ago, when I was able to actually log into the EA Servers, whereas now I'm no longer able to do so (probably the reason why the character that I have created for my most recent playthrough from 1 month ago did not sync in Keep at all, along with the achievements, and I had to manually modify my active world state to reflect the choices I did, so that I can import them into DAI).

    I purchased Dragon Age Origins Ultimate Edition through Steam, along with the other titles, and played the games so far through Steam (Steam account is successfully linked with EA App as well, as I have checked this when trying to troubleshoot this problem).

    But these 4 particular heroes that I can't seem to be able to delete, were created when I was running an instance of the game that was acquired for free through Origins (the old EA App) - free week or something of sorts - back in 2015-2017.

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      2 months ago

      @SebyX16 That is unfortunate. I eas hoping one of these ways would work. So they won't actually go in and delete them; they will get the site itself updated and test it on their end. That typically resolves issues for players to be able to make changes.

      The good thing is you don't need to delete them to do what you want. Bad news, you just have to go through it the long way. This is what I do.

      I sync the account
      Replay your options in the Keep
      Go through everything as if it was brand new
      Make all the choices (I know there are so many)
      Create the world state I want.
      Rename that world state to, let's say, today's date.
      Import that state and lock it!
      If you play DAI, go into the game and import again. It will use the one you locked in.

      If you play from DAO on, you would have to essentially repeat the steps once you get into DAI that way you know which world state it is you are using. You can also edit the heroes names to not loose track of which hero did what.

      • SebyX16's avatar
        SebyX16
        Seasoned Newcomer
        2 months ago

        I see, alright then. So I guess until the team will update the site there's not much that can be done except for those particular steps, although in my case, I kind of already did that with 2 of the "stuck" heroes and I still could not remove them. It's not much of a biggy indeed, I was able to update the current world state with every choice I did from DAO up until DAI and imported them successfully, but it's more of a OCD trigger, at least for me :D))) 

        Thank you very much for all the info and your time on this 😉 

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