My account was definitely hacked and EA help doesn't exist

i guess its a bug and not a hack .. if someone hacks your account he would change passwords

edit: just 4 the worst case .. change your password 🙂

Normally you'd think that; yeah - but would a bug make characters and level them up ? I've never heard of a bug like that before. 

I did change my password ~ but I'm hoping there's some sort of extra security I can add; like a phone number on my account or something like that. 

there is a "secret question" function in origin .. something like "whats your mothers birth name" i think thats all you can do

(i hope it helped .. sry 4 my bad english 🙂 )

another edit : mby u should run an anti virus programm .. mby u´ve got a keylogger on your computer

Yeah I know; that's the problem. If there's some sort of key logger as far as I'm aware that wouldn't really do much. But my personal cell phone can't be hacked and is always right beside me so it would be nice if there was some sort of text confirmation.
I know that World of Warcraft has extra security measures such as this. 

And yeah - there's something fishy going on 100%. I tried logging in to my SIMS game with my new password and it wouldn't let me. Changed my password for a second time...

Response to edit: I've run my antivirus multiple times and it's always on ... not my first rodeo haha 

perhaps its a cloud problem ..an all this is a EA problem.

i mean mby you have access to another cloud from another customer ..or another customer have access to your cloud..

try to turn off all online functions in origin and in DA:I options

its just a guess

I've never gone online with the game once