Forum Discussion

Anonymous

11 years ago

Solved

My game cuts to loading screen then quits (PS3) unplayable

Like I said my game goes to a loading screen then proceeds to quit said game, no warnings what so ever. This happens within a minute or two of loading my game and it happens 100% of the time. The are...

dragon age inquisition

Anonymous
11 years ago
I fixed the problem with the help of the live chat EA offers here's the chat I had with him. And a BIG thanks to Alkaid!
You are now ready to chat with Alkaid.
AlkaidThanks for contacting EA Customer Experience, my name is Alkaid. How may I assist you today?
youI'm having troubles with my game Dragon Age inqusion
youIt keeps going to a loading screen the it quits the game
youthis is for the PS3
AlkaidYes hello there. I apologize if you are having issues with your Dragon Age Inquisition game as it is stuck in a loading screen and crashes. Sure let me help you. 🙂
AlkaidFirst can I have your name, affected PSN ID, and the email address of your origin account?
youname: ****, PSN: *****, email: *****, origin account: *****
AlkaidThank you for the details *****. Whenever the game quits, does it crash to the main menu?
youno it quits the game completely and goes to the ps3 home menu
AlkaidI see. Thank you. What is the error message or error code encountered when this happens?
youno error codes pop up it goes to a loading screen at random while I'm playing then it quits the game completly, it doesn't matter what I'm doing
AlkaidGot it. Alright, which mode is this issue happening to?
youstory mode/single player, I'm no issues with multiplayer
AlkaidThank you. Alright upon checking, we have determined this issue is caused by either the temporary files that is stored in your console that needs to be deleted. And/or a corrupted saved data in your campaign mode.
AlkaidFor the first thing we need to do, I have already prepared the steps for you to follow:
Alkaid1. From the Cross Media Bar (PS3 Main Menu), locate the internet browser.
2. Once there, select the Internet Browser with X.
3. From the internet browser, press the Triangle button to reach the options menu.
4. This menu will have multiple options. Please navigate to the Tools section.
5. In the Tools section, there are a few items available for deletion near
the bottom of this list. All of these options can be deleted without any
negative consequences.
6. Please see the Tool section here and delete the items below.
-Cookies
-Search History
-Cache
-Authentication Information
7. Power cycle the PS3 console by pressing the power button until it turns
off then unlpug it from the power socket or electricity source (power
strip) for 30 seconds.
8. Try to connect once again.
youokay I finished all the steps, should I check the game to see if it happens? It usually happens 1 or 2 minutes after I load in
AlkaidThank you so much for following the steps. Yes you may check the game now, if the issue persists we will proceed to the next set of steps. 🙂
youIt happened again
AlkaidI see. Thank you for testing it. Please follow these steps below:
AlkaidThe steps are actually on this link: https://support.us.playstation.com/app/answers/detail/a_id/369/~/remove-ps3-game-data-utility-files
youShould I delete The DLC &Patches as well?
AlkaidYes you may if you would like to.
AlkaidIn any case, you can always re-download them from your PSN purchase history.
youokay I deleted them both, should I just go and start up the game to re-download them or should I do something else first?
AlkaidThank you so much. Now that your game is clear of the DLCs, it is best to test the game first to determine if the dlcs are the ones causing the issue.
AlkaidPlease take your time my friend. I can always wait here for you. 🙂
youSorry it's just updating it should only take 5-7 minutes before I can see it it worked
AlkaidNot a problem and that is understandable my friend. Please take all the time you need. 🙂
AlkaidDid the issue persist *****?
yousorry it was slower than expected it's still intsalling
youbut it's at 88% so it's almost done
AlkaidOh I see. It's almost done. Don't worry I can wait here. 🙂
youOkay it's done installing, in a minute or two we'll know if the issue is still there
youoh never mind I Have to download the dlc to use the save file
AlkaidThank you so much my friend. Hopefully this fixes the issue.
youtesting it now
AlkaidAlright thank you.
youIT WORKED! Thank you so much, it was unplayable before. One more question though
AlkaidOh my god that is brilliant!
youCan I copy paste this conversation to the forum because I posted this problem there and if others have the same problem I want to help them
AlkaidYou are most welcome and Thank you too for your time. You actually did most of the part *****. 🙂
youminus the personal info ofcourse
AlkaidYes you may. And by the way, just a tip if you are anywhere in The Hinterlands, you may consider going back to Haven/Skyhold to save as the issue may reoccur. This happens on all platforms too.
AlkaidAnd in case this happens again in the future, you may also try reloading the most recent autosave, go back to haven/skyhold, save the game, and restart your console. Hope this helps. 🙂
youOkay bye, thanks agian!

Anonymous

11 years ago

I fixed the problem with the help of the live chat EA offers here's the chat I had with him. And a BIG thanks to Alkaid!

You are now ready to chat with Alkaid.

AlkaidThanks for contacting EA Customer Experience, my name is Alkaid. How may I assist you today?

youI'm having troubles with my game Dragon Age inqusion

youIt keeps going to a loading screen the it quits the game

youthis is for the PS3

AlkaidYes hello there. I apologize if you are having issues with your Dragon Age Inquisition game as it is stuck in a loading screen and crashes. Sure let me help you. 🙂

AlkaidFirst can I have your name, affected PSN ID, and the email address of your origin account?

youname: ****, PSN: *****, email: *****, origin account: *****

AlkaidThank you for the details *****. Whenever the game quits, does it crash to the main menu?

youno it quits the game completely and goes to the ps3 home menu

AlkaidI see. Thank you. What is the error message or error code encountered when this happens?

youno error codes pop up it goes to a loading screen at random while I'm playing then it quits the game completly, it doesn't matter what I'm doing

AlkaidGot it. Alright, which mode is this issue happening to?

youstory mode/single player, I'm no issues with multiplayer

AlkaidThank you. Alright upon checking, we have determined this issue is caused by either the temporary files that is stored in your console that needs to be deleted. And/or a corrupted saved data in your campaign mode.

AlkaidFor the first thing we need to do, I have already prepared the steps for you to follow:

Alkaid1. From the Cross Media Bar (PS3 Main Menu), locate the internet browser.
2. Once there, select the Internet Browser with X.
3. From the internet browser, press the Triangle button to reach the options menu.
4. This menu will have multiple options. Please navigate to the Tools section.
5. In the Tools section, there are a few items available for deletion near
the bottom of this list. All of these options can be deleted without any
negative consequences.
6. Please see the Tool section here and delete the items below.
-Cookies
-Search History
-Cache
-Authentication Information
7. Power cycle the PS3 console by pressing the power button until it turns
off then unlpug it from the power socket or electricity source (power
strip) for 30 seconds.
8. Try to connect once again.

youokay I finished all the steps, should I check the game to see if it happens? It usually happens 1 or 2 minutes after I load in

AlkaidThank you so much for following the steps. Yes you may check the game now, if the issue persists we will proceed to the next set of steps. 🙂

youIt happened again

AlkaidI see. Thank you for testing it. Please follow these steps below:

AlkaidThe steps are actually on this link: https://support.us.playstation.com/app/answers/detail/a_id/369/~/remove-ps3-game-data-utility-files

youShould I delete The DLC &Patches as well?

AlkaidYes you may if you would like to.

AlkaidIn any case, you can always re-download them from your PSN purchase history.

youokay I deleted them both, should I just go and start up the game to re-download them or should I do something else first?

AlkaidThank you so much. Now that your game is clear of the DLCs, it is best to test the game first to determine if the dlcs are the ones causing the issue.

AlkaidPlease take your time my friend. I can always wait here for you. 🙂

youSorry it's just updating it should only take 5-7 minutes before I can see it it worked

AlkaidNot a problem and that is understandable my friend. Please take all the time you need. 🙂

AlkaidDid the issue persist *****?

yousorry it was slower than expected it's still intsalling

youbut it's at 88% so it's almost done

AlkaidOh I see. It's almost done. Don't worry I can wait here. 🙂

youOkay it's done installing, in a minute or two we'll know if the issue is still there

youoh never mind I Have to download the dlc to use the save file

AlkaidThank you so much my friend. Hopefully this fixes the issue.

youtesting it now

AlkaidAlright thank you.

youIT WORKED! Thank you so much, it was unplayable before. One more question though

AlkaidOh my god that is brilliant!

youCan I copy paste this conversation to the forum because I posted this problem there and if others have the same problem I want to help them

AlkaidYou are most welcome and Thank you too for your time. You actually did most of the part *****. 🙂

youminus the personal info ofcourse

AlkaidYes you may. And by the way, just a tip if you are anywhere in The Hinterlands, you may consider going back to Haven/Skyhold to save as the issue may reoccur. This happens on all platforms too.

AlkaidAnd in case this happens again in the future, you may also try reloading the most recent autosave, go back to haven/skyhold, save the game, and restart your console. Hope this helps. 🙂

youOkay bye, thanks agian!