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nicolewashere44's avatar
10 years ago
Solved

My game freezes during loading screen after race selection

I'm only looking for help with DA:I, but I'm going to mention everything in case it helps figure out what's wrong as I have no idea if any of it is interconnected. Last week I had to get a screen replacement for my laptop, so I had been using an external monitor for a couple weeks. Everything was working perfectly with the external monitor. Then, with the new screen (that I had done by a professional, so should be no problems there), I went back to playing on my laptop. Before continuing to play on my laptop, however, I decided to download some mods with DAI Mod Manager, which I have done for a while now and has always worked perfectly for me. I went into DA:I and started a new game and had no problems whatsoever until after the part where Cassandra and I fall off that bridge and I have my first fight. After this, nothing seemed to be triggering, no cutscenes were happening where they were supposed to and no enemies were where they should've been. I was wandering aimlessly to places I shouldn't have been able to go because of cutscenes until I shut the game. No matter how I changed my mods around, I had this same problem, until the loading screens started freezing. The first time, it was after creating my character and was a black loading screen that froze. The loading thingy in the corner was also frozen. I looked up solutions to this and tried repairing my game and adjusting my graphics settings to be lower even though I know my computer can run this game on High as it has done so since the game came out. The game froze at different points a few times, and once I got the infinite loading screen instead of it freezing, but now it is consistently the same problem. It only freezes after the race selection, before the character creation, in the loading screen with the cards. The loading thing in the corner freezes as well and I am not able to keep flipping through the cards. I tried to update my drivers, which I'm not experienced at but I believe I did it correctly. I went in Device Manager and went to Display Adapters and uninstalled them from there, then ran the AMD autodetect program and reinstalled them with that. It says they are up to date. I also did an uninstallation and reinstall of DA:I. Any ideas please and thank you? 🙂

http://hastebin.com/ahoroguvuc.tex

  • Anonymous's avatar
    Anonymous
    10 years ago

    Here's how to use AMD switchable graphics. Power Saving will use the chipset, the not so good GPU and High Performance will use the dedicated, or better GPU.

    When an application launches which requires the additional power of the high performance AMD graphics card, systems with AMD Dynamic Switchable Graphics technology seamlessly switch over to that graphics card, and then turn it off when no longer required.

    The switching to the AMD graphics depends on application profiles. If an application has no such profile, you can assign the graphics card manually:

    1. Right-click your desktop, and select Catalyst Control Center.
    2. From the Power drop-down menu, select Switchable Graphics.
    3. Click Browse and navigate to select the program.
    4. Click Power Saving or High Performance to select the graphics card to use for that specific application.

8 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    t, your graphics card does not benchmark as playable for DAI. Scoll down on this page to see that. http://www.notebookcheck.net/AMD-Radeon-HD-8650G.87916.0.html so, at best the lowest possible settings.

    Second, your graphics drivers are still a year out of date. here is the software from Radeon that you need for that GPU. http://support.amd.com/en-us/download/mobile?os=Windows%208.1%20-%2064 Just the top download is all you need.

    Update your drivers and lower your settings to minimum, make sure you aren't running mods, especialy those that require ULTRA mesh settings and, see if that helps.

  • I don't know much about drivers, but I know I'm able to play the game on High settings because I've been doing so since the game came out and it's run perfectly. I guess I'll focus first on getting it working at all then see about if I can get it running on higher settings again. Anyways, I've downloaded the driver you recommended and it gave me a 'Your graphics card is not compatible with this driver." message, but it's letting me attempt to update my driver to it anyway, so I'm going to go ahead and do that and see if it works out.

  • Leora85's avatar
    Leora85
    Hero+
    10 years ago

    @DarkAmaranth1966 Please remember to look at the full dxdiag, there are 2 GPUs, one is an integrated CPU type, one is dedicated and does meet the system requirements (well, as far as a mobile GPU can), it's an AMD Radeon HD 8970M, found under system devices (as second GPUs often are on laptops). 🙂

    @nicolewashere44 It does appear that your GPU drivers (both GPUs) are quite out of date, though the integrated one may not have newer drivers, and the link @DarkAmaranth1966 provided does seem to have drivers for your dedicated card, though the message saying it's not compatible with your GPU is worrying, likely something to do with having both an integrated and dedicated GPU. I don't have any experience with integrated GPUs personally (and after all the issues I've seen on these boards, I plan to do my best to avoid the things in future 😛 ), and I've never dealt with an integrated AMD GPU at all, but I suspect that your laptop is using the integrated GPU to run the game instead of the dedicated one. Hopefully there is some way to change this with the Radeon software. If it was Nvidia I could explain how, but... it's not, so I can't. 

    If you plug your external monitor back in, does the game work properly? Just curious. 

    Anyway, let us know how you go. 🙂 

  • Thanks for the response, I'll do some research into seeing if I can change that. It's not working on the external monitor any differently unfortunately ☹️
  • Leora85's avatar
    Leora85
    Hero+
    10 years ago

    @nicolewashere44 Well, there goes that theory. 😛

    Is your laptop a MSI one? That's what a google search of your system model suggests. It might help to ask MSI how to make sure your game is using the dedicated GPU rather than the integrated one, there may be some MSI software that could help if you can't figure out how to do it with the AMD control panel.

    Sorry I can't be much help, integrated AMD graphics are totally new to me. 

  • Anonymous's avatar
    Anonymous
    10 years ago

    Here's how to use AMD switchable graphics. Power Saving will use the chipset, the not so good GPU and High Performance will use the dedicated, or better GPU.

    When an application launches which requires the additional power of the high performance AMD graphics card, systems with AMD Dynamic Switchable Graphics technology seamlessly switch over to that graphics card, and then turn it off when no longer required.

    The switching to the AMD graphics depends on application profiles. If an application has no such profile, you can assign the graphics card manually:

    1. Right-click your desktop, and select Catalyst Control Center.
    2. From the Power drop-down menu, select Switchable Graphics.
    3. Click Browse and navigate to select the program.
    4. Click Power Saving or High Performance to select the graphics card to use for that specific application.
  • Okay, you were right about DA:I, the problem was that I needed to switch over to my dedicated driver. 🙂

    Unfortunately, the person who put my screen in ordered the wrong one. Apparently, it was the right type of screen for the laptop only this one wasn't made for faster fps so that driver is just too much for it, therefore I'm unable to switch to it. We're gonna look into maybe ordering a screen for the laptop from the maneufacturer since apparently they are not common. Thanks for the help!

  • Anonymous's avatar
    Anonymous
    10 years ago

    I'm glad that is the issue but, sorry you've got to spend more money for a new screen again. It helps when purchasing replacement or upgrade parts for your computer to specify what the machine is used for. Gaming, school work, presentation, email, video editing, etc... You are more likely to get parts suitable for what you do when you do that.

    "So, will this be okay for modern gaming like Dragon Age Inquisition, Fallout and stuff as well as streaming HD video?" Is a good thing to as when getting new display or graphics parts. It insures you get something that will work for what you want.

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