Not loading playthrough states

So I finally figured out what was happening; apparently my girlfriend ha switched to her Origin account on my computer before I even downloaded the game and I never noticed, so the World states I was making was for a different account that the one for the game I downloaded, so issue solved there.

However, hitting another issue and I'm not sure if I need to start another thread for this, but I recently opened up the Emprise du Lion area, did a few quests and then went back to Skyhold to empty my inventory; afterward I went and did a couple of side-quests in other areas, no problem. However, whenever I try to go back to Emprise du Lion, the game crashes whenever I get into about the center of town; been to Forbidden Oasis, Skyhold, and Storm Coast, just to see if it was the game at large or just that one area and haven't encountered any other problems; any idea on what the issue is and/or if theres a fix?