I noticed many people in this thread have mobile graphics chipsets.
I asked EA support if mobile graphics chipsets are officially supported. They said that if there's no mention of mobile chipsets in the system requirements, they may not be supported.
The system requirements mention the need of graphics cards. I'm not sure if mobile chipsets qualify as cards, but I guess that's up for debate. If EA doesn't consider mobile GPUs to be cards, then there's no guarantee they will fix this.
Many publishers include a disclaimer in the system requirements saying "mobile chipsets may work but are not officially supported". I think EA could have spared a headache by including this disclaimer.
