Forum Discussion

Anonymous

12 years ago

Solved

Origin - Download failed

I tried to download Origins from the on the house stuff. It seemed to work at first but I can't launch as I get a message saying it's failed because a dll is missing on my computer and I should try ...

EA_David
12 years ago
A Clean Boot is when you turn on your machine without all the usual processes that autoload on startup. In this case it appears that some 3rd party program is blocking the install. Rather than the laborious process of turning things off one-by-one, disabling everything using the linked steps will help in deteremining the source of the issue.

If you're not comfortable with the steps linked, it might be worth asking someone to assist.

Another option that might work is to try manually running the installer for PhysX. If you go to the install location for your existing Dragon Age files, you should be able to find PhysX-9.12.0613-SystemSoftware.msi

Double-click it to start the install process then choose to repair.

The default location for this is : C:\Program Files (x86)\Origin Games\Dragon Age\__Installer\physx\redist

EA_David

Community Admin

12 years ago

A Clean Boot is when you turn on your machine without all the usual processes that autoload on startup. In this case it appears that some 3rd party program is blocking the install. Rather than the laborious process of turning things off one-by-one, disabling everything using the linked steps will help in deteremining the source of the issue.

If you're not comfortable with the steps linked, it might be worth asking someone to assist.

Another option that might work is to try manually running the installer for PhysX. If you go to the install location for your existing Dragon Age files, you should be able to find PhysX-9.12.0613-SystemSoftware.msi

Double-click it to start the install process then choose to repair.

The default location for this is : C:\Program Files (x86)\Origin Games\Dragon Age\__Installer\physx\redist

Anonymous

12 years ago

Thanks very much. I got someone to translate what you said (sorry, I did say I was a basic users with no knowledge of anything but absolute basics. Lol) and I have managed to get it to start now. It's a game I loved. I thought it was the best game anyone has ever produced because of the camp fire parts where you could talk, flirt, form relationships (even hanky-panky - yeah, I'm that old!). I don't play the fighting bits, that's for my partner and for once he couldn't play the game without me because there was so much of the talky and emotional parts that I excel in. Best game ever. I hope Inquisition follows suit.

EA_David
Community Admin
12 years ago
Thanks for the update and sorry that the steps gave you pause earlier.

I'm very much looking forward to Inquisition myself, not long to go now.