Forum Discussion

2 years ago

Solved

[PC] DA2 - Ultimate Edition was downgraded

Hello. It says I own the Standard Edition of Dragon Age 2 but I had bough the Ultimate one like a year and a half ago if not more. When in game, my DLCs don't work at all. I recently bought an ...

charlithelibruh
2 years ago
@EA_ShepardSo I rebooted my PC and all the DLC were in game. EA App still shows that I own the Standard Edition, but when I download the game all the DLC appears in the add-ons available. I believe it was a bug, nothing more? Now I can play the DLC in game 🙂

Another matter is that my Dragon Age Keep doesn't seem to work to upload a world save to DA:I. I keep having the ''Oops'' message. I searched through the threads here and saw that people had the same issue. I tried clearing my PC, my web browser and everything else but the Keep still doesn't work anymore. What a bummer...
Edit: What I mean by that is that I can't access the tapestry. No matter how many time I try to, no changes can be done and nothing even appears.

pastorauka

2 years ago

(reposting my own reddit post here):

Exactly what the title says: few months ago I replayed DAO and DA2, I got the Ultimate Edition of them both back when they were on sale 3 years ago. AFAIK, I had some initial troubles with getting DA2 DLCs to work, but eventually I was able to play the game with them completely fine.

Fast-forward to 2024, I want to download DA2 on my new PC, and suddenly in my library there's only standard edition of DA2 with no DLCs, the EA App says I have Black Emporium DLC, and the game's page in Steam shop (when entered via browser, not the app), clearly says I own the Ultimate Edition.

I tried possibly every solution, changing the manifest files, reinstalling, booting DAO first and connecting to my account there (servers are down since forever), trying to download the long gone Origin app, syncing my career at DA Keep, still nothing to the point when after third reinstallation of both game and DLCs I am stuck in EA App booting loop.

I just feel both tired and honestly gaslit by EA/Steam, because I clearly remember buying both games on sale BECAUSE of the DLCs, some of which are inaccessible to me rn. And for the record, DAO works just fine, although for some reason I have both standard and the Ultimate Edition in my library. Games are supposed to be about having fun, not spending 4 hours of your free time trying to get it to work. The only method I did not try yet is using some obscure third-party DLC unlocker, but I should not have to resort to borderline piracy to play a game that I owned since 2021 and was able to play just a few months earlier.

I'm not necessarily looking for solutions any more, I just want to vent... I do not believe that there are any tips and tricks I did not see after scourging the internet for hours — but if you know of something that's not widely posted online, please let me know.

EA_Shepard
Community Manager
2 years ago
@pastorauka Hey, if you owned the UE as a purchase and it was not obtained through EA Play, that cannot be downgraded, unless you got a refund, or the seller reported the code or something that would require the game to be changed on the account.

If you made no changes, the content is still linked to the account. Now depending on if you bought it through Steam or through the EA app, that would be very separate purchases, so you could technically own one edition through Steam and one edition through the EA app itself.

With Steam, you can download the DLC through this article. but if you own the UE, and you own the DLC, that cannot be changed.

We would need more info from you on what isn't working.

I am downloading it now to test mine out. The games can't be downgraded unless you had EA Play and the sub ran out, but if you already owned the content, something like a refund would have had to happen in order for it to be downgraded. That was not the case here.

Also, when I start the download, it shows I have 13 downloads but before I download the game it shows 4. Does your download show this?