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FearMyGaze's avatar
FearMyGaze
2 years ago
Solved

[PC] Dragon age: inquisition crash on launch

The game doesn't launch, I see only the `Preparing game...` for about 3-4secs and then nothing happens.

Also the Problem Reports window is empty and I don't have mods installed.

Stuff i tried are: 

  • Verify integrity
  • Re-installing the game
  • Installing the DirectX & VC again from the --Installer folder
  • Disabling the overlays (both steam and EA)
  • Compatibility mode
  • Disabling full screen optimizations
  • Running administrator mode
  • Clean boot
  • Recent GPU drivers
  • Recent chipset drivers
  • Running through the EA app and not from steam
  • Re downloading Ea app and Steam
  • Formatting the windows drive
  • DISM.exe /Online /Cleanup-image /Checkhealth & DISM.exe /Online /Cleanup-image /Restorehealth & sfc /scannow

Edit 1: After 1 or 2 months happened again i re did all the above stuff except the Formatting windows drive (i am not gonna format my windows every 2 months), just stopped working but this time I couldn't play any EA app game especially the Bioware game I have (This game, Anthem and Mass Effect Andromeda) so I created a new support ticket and they said as an option to create a new local user that succeeded for Andromeda and anthem but not for this game. 

Edit 2: This happens only in the games I have in EA app and not on steam, Epic or GOG.

Edit 3: I made 2 new users in my system and in the last one the game now open so.. a quick fix is this or just buy the game and find an alternative way to play the story atleast. No I am not gonna close the game or the system to be sure until I finish the game.

Report id: e7a8420c-bdbb-40d6-934f-b6a85b9d8028

dragon age inquisition

5 Replies

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  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @FearMyGaze 

    • Hit Windows key and X.
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
    • If errors are found, notify us. If no errors were found reaped steps 1 & 2.
    • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
    • The system will start validating soon. If it throws an error, please list it here.
    • After it reaches 100%, hit Windows key and X again.
    • Again, choose “PowerShell (Administrator)” or “Command Prompt (Administrator)”
    • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
    • Post the message you receive at the end of the processes here.
  • FearMyGaze's avatar
    FearMyGaze
    2 years ago

    This didnt work but i performed a clean installation for a luck of a better solution and now works. Thank you for answering me though.

  • 878f3470979713e's avatar
    878f3470979713e
    12 months ago

    Same problem: the game doesn't launch on playstation 4. It starts and after 'preparing game' the screen goes blank though the music is still going. 

    Like Newbie I also have newly installated everything sinds yesterday, without any result.

  • FearMyGaze's avatar
    FearMyGaze
    11 months ago

    After some time not playing the game and not adding anything new to the system the game doesnt open, I just tried everything i did the first time + what you said and still the game not opening. I am not going to format my system again for a game. Pls for the love of the game fix it

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