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Anonymous's avatar
Anonymous
11 years ago
Approved

PC: EA Installer Touchup has stopped working

From 3 days I try to install DA: I.

1. I installed game from 4 discs

2. Now I am trying install game from Origin because it is requirement 

And I can't do it, I receive error:

EA Installer Touchup has stopped working and few details:

Problem Event Name: InPageCoFire
Error Status Code: c000009c
Faulting Media Type: 00000003
Damaged file name: gameux.dll
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I was do all steps from your comments here (http://answers.ea.com/t5/Origin/EA-Installer-Touchup-has-stopped-working/m-p/3862399/highlight/false#M89871 ):

Please try the following steps in the order below:

  1. Manually uninstall Origin
  2. Run CCleaner
  3. Restart your router/modem and do a Clean Boot
  4. Make sure that your UAC is enabled and set to notify
  5. Download the latest version of Origin and install the client
  6. Add firewall/antivirus exceptions for Origin and open the needed ports
  7. When starting Origin, please make sure to run it as Administrator

I added Touchup to windows firewall.

But it still doesn't worked! I bought your game 3 days ago and I can't play!!! Please do it something. 

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