Preload Download Progress Keeps Regressing
I have been trying to download DAI since it became available yesterday. During that time my download progress keeps regressing. It doesn't happen at the same point every time, but it'll continually...
Forum Discussion
I've had the same problem as well, since last night when I purchased the game. I created a separate thread since I hadn't found this one yet, and got a response just now from EA_Kristi:
"Could you try downloading the game while in Safe mode with networking?"
I'm at work and can't access my home desktop - can anyone else with this problem test it if they're able to?
Thanks!
I tried the Safe Mode with Networking and it didn't work. My download still regressed. I've contacted support like five times and every "solution" they give me ends up not working. I'm about ready to pull my hair out just trying to download this **bleep** game.
We’re sorry you’re running into problems! We’re looking into it – in the meantime, please try rebooting your computer, or using the Repair Game option in Origin if it is available (right click the game tile in Origin and select 'Repair Game')?
The repair option is not available because the game has yet to download, I believe. I've also rebooted my computer many times in an attempt to fix this download since Friday. I have no idea what is going on, but nothing seems to fix it.
I'm still having this exact problem again and again, despite numerous Origin manual uninstalls, DNS flushes, reboots, and clean reboots, and runs as administrator. I'm at -28% downloaded with 16,777,216 TB to go (clearly just a coding problem)
To EA_Kristi: you mentioned your team is "looking into it", can you offer some more clarity there? Are Origin developers looking into potential causes for the glitch on the server side, or is your customer service team trying to identify client-side remedies for the issue?
I've been through two separate support chats, both of which have told me that they escalated the issue to some specialist team...that was 12 hours ago for the first one, and 6 hours ago for the second one.
I have not seen, nor heard, of any updates from that and outside of being told that hey, my DXDIAG shows no issues (which I already knew), I've got no information to change the situation...
And now why am I even worried about preloading, since the game has now been released......I can honestly say I am not very happy right now after over 60GB of bandwidth used to fail so hard at downloading something that is less than 30GB.
EA_NilsCommunity Admin
@EA_Kristi wrote:
We’re sorry you’re running into problems! We’re looking into it – in the meantime, please try rebooting your computer, or using the Repair Game option in Origin if it is available (right click the game tile in Origin and select 'Repair Game')?
Thanks everyone that already tried the steps that Kristi had highlighted.
@Jax979 @Testifye @DrkCntry @BlackIce541 @Nybling
We have sent a PM to you with instructions on how you can acquire some additional info for us that will help us in looking into this issue. Please check your private messages by visiting this link or clicking on the envelope in the top right corner.
Thank you very much in advance,
Nils
