Preload Download Progress Keeps Regressing
I have been trying to download DAI since it became available yesterday. During that time my download progress keeps regressing. It doesn't happen at the same point every time, but it'll continually...
Forum Discussion
I've chatted with four different "specialists" about this issue, each having their own "unique" ideas on how to fix this problem. None of them worked. If they do actually have a solution, then they should be posting it in this thread like they said they would, or at least reply to the various PM's we sent them. Instead, all we've gotten is silence.
EA_Nils
Community Admin
Community AdminHi all,
We have just replied individually where possible to those logs we had requested, thanks again for posting them.
Unfortunately there isn't any sort of common error that points at something specific. Instead, we have seen a mix of network errors, be it timeout or straight disconnects as well as an instance with a potentially bad node at a CDN. At least the latter should not be an issue anymore however, the client would automatically attempt to choose a different node anyway.
Our standard recommended troubleshooting process for these kinds of issues with downloads are listed below:
- Ensure that no proxy is enabled
- Restart your router/modem and do a Clean Boot
- Make sure that your UAC is enabled and set to notify
- Add firewall/antivirus exceptions for Origin and open the needed ports
- When starting Origin, please make sure to run it as Administrator
- Set a different cache / installation folder for Download [Try the same partition where Origin is installed, try the default one, try another one]
- Delete the Origin cache file
- Manually uninstall Origin
- Run CCleaner
- Download the latest version of Origin and install the client
Cheers,
Nils
Translation: We have no actual way to solve the problem, because as our reputation stands, we offer shoddy service and show outright incompetence in anything but marketing and bribery. Please just try deleting and restarting until it works, or we push out some sort of fix weeks down the road then pat ourselves on the back.
Useless twats.
