Preload Download Progress Keeps Regressing
I have been trying to download DAI since it became available yesterday. During that time my download progress keeps regressing. It doesn't happen at the same point every time, but it'll continually...
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Yeah, I can confirm that fix does not in fact work. I never really expected it to, but the person I chatted with seemed positive it would. The download was fine up until about 1GB, and then dropped back down to about 500MB. Pausing and resuming got me back up to about 800, but it's a losing battle. I'd love to just give up and get refund to get the physical version, but since I got my key from GMG I don't think that's possible. Hell, from what other people are saying the physical version is just as **bleep**, so I guess it doesn't matter in the end. It's ridiculous, but it seems the only way to play this game is to torrent it. I honestly cannot believe EA is forcing paying customers into a situation like this.
@Jax979: Sounds like you got in touch with one of the "don't know what they don't know" support person, someone just running off a script (or just doing what they are told), or worse still someone just playing the "can't admit I don't know" game.
@EA: Sounds like the organisation needs to man up and not give false hope waste of time instructions to users/customers but instead just admit that you messed up and tell us how you plan to get back on track (and give some indication of expected timescale for resolution).
Just letting folks know I had my second tech support chat this evening, which also failed to produce a solution. We eventually got the the "safe mode with networking" stage, and that actually managed to work for longer than normal - I got to about 25% completion before it regressed, as opposed to 13% before.
Same effect though, no game to play.This support person said they've escalated the issue to an "expert support team", which I hope is some legit tier-3 support, but we'll see. I'm expecting an email from them at some unknown time. At this point I've all but given up as well.
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