Preload Download Progress Keeps Regressing

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@O1LSL1CK wrote:

The only thing that worked for me was jury-rigging one of their solutions. While DAI was downloading I frequently made a copy of the 'Dragon Age Inquisition' game folder found in Program Files (x86)\Origin Games and saved it on my HDD. Then when Origin inevitably deleted a chunk of the download & regressed, I would quit Origin and subsequently delete the game folder in 'Origin Games'. Following that I would copy & paste the backup folder into Origin Games. Origin would then be tricked into continuing the download from close to where the progress bar had been.

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Your workaround sounds like a fair option (Kudos to you) to try if I had the time to babysit the download process which unfortunately I do not and should not be expected to have (directed at EA).

@EA: It is a fair and reasonable assumption by the customer that the Origin client is fit for purpose and should be able to download Origin store material in a reliable fashion regardless of the network bandwidth situation (and server connectivity interruptions) at the customer's end. The evidence to date suggests that the software is not sufficiently reliable (it would seem to be deleting and/or corrupting valid downloaded material) and thus can be deemed not fit for the purpose imposed by you (EA).

I am a professional software engineer with sufficient experience under my belt to have some empathy for the situation you (EA) are in with respect to potential issues with identification and resolution of the underlying issue(s) but given the severity of this on-going issue (as a Customer) I would be expecting more from your team in regards to progress reports (or other official communication of substance) on this issue. In fact, I would have expected the issue(s) to have been resolved by now either in part or in whole since it is a critical issue affecting delivery of the products to your customers.

This issue has been affecting me now for at least 21 days (and you have been made aware of this problem for at least the majority of that time if not longer) and has prevented me from using 2 of the products you have sold me for at least 14 days (issue first noted by me with the DA:I preload). I will give you 1 week (7 calendar days) to resolve this issue (or present an acceptable workaround - e.g. couriering disks at your expense) before I am compelled to take action I would rather not (@deadline: Sa-13-Dec-2014 @ 12:00 GMT)