Hello Again,
the keep is suddenly working and now i can also import my individual World Settings in Dragon Age Inquisition
I dont know what you guys did, but thanks 🙂
greetings
stoney
Patches to DAI would have ZERO effect on accessing the DA Keep, so no idea why anyone would say that. 🤒
More helpfully to you, this sounds like a browser issue.
Have you tried using a different browser than your normal one?
If not, do. If so, what happened?
i also was skeptikal about this sugestion, but he wrote that to me so i assumed there would be somehow a connection between the keep and the game.
I tried different browers and different devices. i.e. Firefox, Chrome and Edge on my Windows 10 PC, Chrome on my Android Phone and Silk on my Amazon Tablet.
The message remains the same, so i assumed it either has to be a server or an account issue.
Thats why i contacted the support for it.
And yes the message comes, when the keep tries to load the tapestry. I've got a 50Mbit Downstream connection so i assume that should not be the problem.
hello again,
i figured out, that the problem is related to my ISP. It worked at my friends house, even with my android phone over Wifi. Now at home again, the problem is back.
To be sure, i tested it my phone over Wifi at Home -> Error
after that i switched to my mobile data connection ->works just fine
maybe this helps nailing down the problem.
greetings
stoney
Connection speed is not so much the problem as latency, you could have speeds of 100Gbps and a latency of 1000 ms or more and things would time out and fail to load.
That aside, in case that isn't the problem, do you have a router and/or use a firewall? if so check for blocked ports and applications. You may need to specifically allow the Keep or Origin in your firewall. For the ports needed you will have to ask EA Support as I don't know them.
